Shipping policy
Shipping Policy
Last Updated: August 6, 2026
Thank you for shopping with Pup Voyage! We are committed to delivering your order as quickly and safely as possible. Please read our shipping policy below before placing your order.
Order Processing
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Orders are processed within 1–3 business days after payment has been successfully received.
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Orders are processed Monday through Friday, excluding weekends and public holidays.
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During periods of high demand, order processing may take slightly longer.
Once your order has been shipped, you will receive a confirmation email containing your tracking information (when available).
Shipping Times
Estimated delivery times are as follows:
United States: 7–15 business days
Canada: 7–20 business days
United Kingdom: 7–15 business days
Australia & New Zealand: 8–18 business days
Europe: 7–18 business days
Other International Destinations: 10–25 business days
Please note that these are estimated delivery times and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated.
If your store offers free shipping, any applicable free shipping promotion will be displayed before checkout.
Tracking Your Order
Once your order has shipped, you'll receive a shipping confirmation email with tracking information, if available.
Please allow 2–5 business days for tracking information to update after your package has been dispatched.
Delays
While we strive to deliver orders on time, delays may occur due to factors outside our control, including:
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Customs processing
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Severe weather
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Carrier delays
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Holidays
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High shipping volumes
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Other unforeseen circumstances
We appreciate your patience and understanding if delays occur.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is entered, please contact us as soon as possible. We can only update your shipping address if your order has not yet been processed.
We are not responsible for packages delivered to an incorrectly entered address.
Lost or Stolen Packages
If your package appears to be lost or marked as delivered but cannot be located:
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Verify your shipping address.
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Check with household members or neighbors.
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Contact the shipping carrier.
If you're still unable to locate your package, please contact us. We'll work with the carrier to investigate and help determine the appropriate resolution.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price or shipping cost unless explicitly stated at checkout.
Multiple Packages
To ensure faster delivery, items from the same order may occasionally be shipped separately. If this happens, you'll receive separate tracking numbers where available.
Contact Us
If you have any questions regarding your shipment, please contact us:
Pup Voyage
Email: pupvoyageco@gmail.com
We aim to respond within 24–48 business hours.